Abstract
Reverse Logistics play a key role as retail organizations tend to look at their reverse supply chains more closely to enhance customer satisfaction, cost/time efficiencies and supplier performance. This white paper covers the key elements of a Supply chain intelligence Framework focusing on Reverse Logistics. It then goes on to give a sample representation of the metrics, role-based business questions and reports that are required to analyze the reverse supply chain for most organizations, and especially for the retail sector.

Authors Vineet Pathania James Andrews

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