Abstract
The secret of enhancing profitability has today gone beyond mere product innovation. Process innovation’s now hold the key to increasing profitability. Processes need to be continually improved and better coordinated so that revenue flows can be improved through shorter production cycles and shorter revenue cycles. Complex chains of activities that are critically dependent on information and information-based decisions can be easily upgraded with the help of workflow solutions. Workflow solutions typically offer remedies for co-ordination, communication and poor efficiency problems. The principal benefits of a workflow solution are:

	Reduction in the co-ordination time between different desks.
	Eliminate duplication of effort.
	Faster processing of information, quicker updating of databases, reduction in cycle time and manpower.

Robust workflow solutions establish interoperability between disparate software tools already present in the organization and leverage the existing IT systems. This paper explores typical administrative scenarios, where in workflow solutions can be applied.

Authors Karthik Balasubramanian Jai Mrug

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