Abstract
The top priority of Information and Knowledge Management is the transfer of best practices throughout the organization. This is done by leveraging an organization’s information assets and collective wisdom. A successful Information

Management Program requires planning, tools, and commitment. Significant return on investment (ROI) has been achieved in implementations where ROI can be measured. Good Information Management Software should have document management, search, intelligent agents, collaborative tools, and be Internet and Intranet capable.

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