Abstract
The secret of enhancing profitability has today gone beyond mere product innovation. Process innovations now hold the key to increasing profitability. Processes need to be continually improved and better coordinated to gain efficiencies. Improved co-ordination among people brings about cycle time reduction, consequent reduction in costs and improved customer service. This white paper explores a scenario in a typical mortgage loan approval process and illustrates how the application of a workflow solution can make this process efficient, reducing cycle time and errors.

Author Manohar Mulchandani

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