Abstract
Customer self service is a compelling strategy to increase the speed and effectiveness of after sales maintenance and repair services. When implemented the right way, such solutions could yield significant savings in the form of reduced cost of service and improved productivity. Customer self service systems need to be customized to each company’s business model and as such there is a lack of mature solutions in the market.

This white paper describes the key drivers and critical success factors for such systems and presents Wipro’s solution approach to this need.

Author Sudhir Shenoy R

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