Abstract
Wipro, a $ 661 Million diversified corporation, provides IT solutions and support services from India to Fortune 500 companies. It is the only Indian company to be listed in Business Week’s list top 100 IT services companies and it has also been rated number 1 in support services in India. It has extensive expertise and experience in providing high quality TAC (Technical Assistance Center) support to technology clients.

This document outlines Wipro’s approach to Enhancing end customer service delivery through outsourcing.

Customer support represents one of the most critical facets of customer relationship management for any product manufacturer. For high technology product vendors, this constitutes a very significant portion of the overall product cost. Additionally, the statutory obligations of providing for end-of-life products compound the cost structure. This also demands considerable management time and effort.

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