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Energy & Utilities

	Establishing an inter-RTO web service messaging standard
	Unification of the oil enterprise
	Shipshape e-Enabling
	Shared information services in the metering industry
	Outsourcing, reliability, and IT: When will the three meet?
	Customer analytics-Gathering intelligence from your CIS
	Challenges in complex billing
	Information exchange in refineries: The XML approach
	Making marine bunkering cost effective through IT
	Customer statement redesign - Improving customer satisfaction and reducing cost
	How global sourcing for IT can unlock value for utilities
	Customer empowerment and utility deregulation
	Information security challenges in energy industry
	Customized metadata solution for a data warehouse - A success story
	Testing a data warehouse application
	e-Customer analytics
	Beyond the bricks - Organizations look to create extended supply chains over the internet