Service provider: Operation support
& business support services
The client
The customer is an upcoming player
in UK's Telecom industry with a profit of 288 million
in the year 2001. It is a wholly owned subsidiary of Lattice
Group and is in the business of providing broadband services
in the areas of Dark Fiber, Managed bandwidth, Managed
Wavelength and Network Co-location.
The challenge
Single
sign on to the entire set of heterogeneous applications
used for Billing, CRM, ERP Service provisioning
and Service Assurance applications
User provisioning
to all the above applications
Multiple authentication
schemes such as UserId/password, Certificate, SmartCard
etc
User Profile and
entitlement management for the OSS/BSS Portal
User fulfillment
services like self-registration, approval workflow
etc
The solution
The three stages of WiproWebsecure™’s
implementation model – evaluate, implement and manage
is used in its entirety in this project. Wipro provided
a unified approach to the customer to handle all the application
security requirements necessitated by the OSS/BSS system.
The various features implemented for this project are:
Single
Sign On that enable authenticated users to perform
just one initial sign on to access a variety of
business functions and resources across heterogeneous
platforms
Role based Access
Control allows definition of roles to control access
and simplify administration to a large extent
Bi-directional synchronization
of user profiles across applications through UPM
The benefits
Cost
Savings – Achieved substantial gains in cost
saving and ROI through Single Sign On
Enhanced customer
satisfaction – from centralized security,
user provisioning
Enhanced Security-
The single security umbrella enforced a centralized
application security policy across the entire portal
Interoperability
Interoperability
- Provided high interoperability to leverage their
existing infrastructure
