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The first phase - pre-analysis is conducted to
identify and prioritize processes to be transited.
The client, in this case, had already identified
that process to be transited.
Next, an analysis was conducted wherein transition
resources (cross functional team of SMEs in training,
technology, quality, operations, etc.) from our
team studied documentation on the processes -
process maps, Standard Operating Procedures (SOPs)/manuals,
training material, performance data, process metrics
etc. A three-week analysis phase was conducted
to understand the client's process requirements.
Our analysis team visited 2 client locations in
the US, followed the service deliver methodology
to understand the process and develop a Transition
plan.
The blueprint from analysis was used to transit
the processes to off shore
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