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COMPUTING PERIPHERALS
Case Study
 
SAP R/3 printing support for MFP
 
 
The client
A leading printer manufacturer.
 
Project description
The project involved development and testing of SAP R/3 device type file for three MFP product families that includes a Print, Scan, Copy and Fax with complete Network capabilities. These device type files were developed with different features specific to the clients MFP. In addition to the standard printing features supported in any conventional SAP /R3 device type files, Wipro added the below features:
Input and output tray selections
Paper selection
Duplex and orientation selection
Hole punch / Stapling functions
Private, proof print and department code
Booklet printing and Saddle stitch
Color printing
 
Challenges to client
Client’s development team had no prior experience in SAP R/3 printing. Client outsourced the complete work to Wipro based on Wipro’s expertise on SAP R/3 printing
There was no test setup available at client’s development center
Client had a tight development schedule for a series of MFP product families that were to be launched to the market
 
Challenges to Wipro
Interact with the client's development locations to educate them on SAP R/3 printing concepts and device file requirements
Wipro had to come out with the complete requirement specifications for the device type files for all the three MFP product families
Wipro had to design various SAP forms for testing the different features of the device type files. This was possible because of Wipro’s expertise and availability of SAP consultants at Wipro
 
Achievements
Wipro was able to provide SAP R/3 printing support for all the 3 MFP product families of the customer
Wipro was able to give work around solutions for color printing in SAP R/3 overcoming some of the limitations induced by the MFP implementation and SAP R/3 support
All the device type files were tested extensively on the SAP deployment at Wipro and release to the client well in advance
 
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