E911 emergency response advisor
helps client gain time-to-market advantage
The
client
The Client
is a North American Equipment Vendor.
The
challenge
The project involved
2 major activities
Development
of an application that interfaces with client’s
PBX to provide onsite emergency call notification
Development of an interface
to update the PSAP ALI database with up-to-date
information about the caller’s location
Wipro
solution
Wipro was involved
in the following activities during the project
Designing
and implementing the mechanism to track the
location information change in the enterprise
and update appropriate Public Safety Answering
Point (PSAP) according to NENA2.0 standard
specified by National Emergency Number Association
(NENA)
Implementing licensing
mechanism and Caller’s Emergency Service
ID (CESID) Management based on the procured
license
Onsite notification of
emergency calls to the security personnel
and escalation of calls through various mechanisms
like pager, mobile and others
Developing and maintaining
a detailed logging mechanism for all the transactions
for litigation purpose
Reports generation in XML/XSL
format
Authentication mechanism
to allow only the authorized users to access
the system. Different levels of privileges
were defined and developed. For instance only
users with the highest privilege can update
PSAP
Backup and restore facilities
of local database is implemented
Benefits
On-time release
of their ER Advisor product helped client
gain time to market advantage
Ease of enhancements and
customization reduced subsequent costs
Technologies
OS –
Windows XP/2000 Professional
Languages – Visual
Basic, C/C++
Tools – MS Visual
Studio, Net-SNMP, DCOM, Winsock (RPC), ActiveX
