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Sourcing management : Getting it right   Practitioner's perspective Analyst corner Transformational BPO - Changing the competitive equation Increased interest in offshoring IT infrastructure management : Wipro research Building efficient CRM program : Leveraging global delivery model for lower total cost of ownership (TCO)       Global sourcing de-mystified   Global sourcing of IT infrastructure services         Send us an email Request proposal for services Subscribe to our monthly newsletter   CASE STUDIES Prudential: Transforming customer service Thames Water: Enhancing customer service and improving accuracy in decision making through a strategic cost integration tool National Grid : Streamlining of accounts receivable and credit risk management functions

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