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We put forward a cost saving proposition to the
customer, where our teams would support the applications
offshore and provide maintenance support functions
onsite.
By establishing a dedicated link facility of
56 KBPS with the customer's network, our offshore
team can access the Mainframes on which the application
development is executed. The project was undertaken
in two phases.
In the first phase, our development team participated
in the transition of applications at customer
locations. Not only did this help them gather
application -related knowledge, it assisted in
their understanding of customer processes. The
onsite team then transferred their knowledge to
the offshore team, assisted by documentation received
from the customer during the transition.
The second phase focused on the application
support. i.e., resolving maintenance requests
and new feature development. Critical and High
priority maintenance requests are resolved onsite
while low priority maintenance requests are handled
offshore.
This combination based on our tried and tested
methodology works efficiently to provide reliable,
cost-effective maintenance support for our customer.
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