Wipro implemented Micromuse Netcool suite of products to address service assurance needs. To meet the requirement of high availability, Omnibus, Impact and Probes servers were configured in an active stand by mode and tested for fail-over conditions. Impact Policies were written to access a flat file to display customer related data.

	Customizations: Impact Policies were developed to correlate faults with customer related information. Slot / Port level correlation was implemented. This implied that in case a Node went down all the affected customers would be displayed as service events.
	Interfaces: An EAI Interface using WebMethods was developed to access customer data and create trouble tickets.
	Reports: The following Reports were configured
	Daily count of events Event Distribution based on NE Event distribution based on criticality Event distribution based on affected Customers and Services.

“We are extremely pleased with Wipro’s performance during their Netcool Implementation at KVH Telecom. Wipro quickly captured the Business Users requirements and have proactively worked towards meeting these requirements. The team understood the concepts of Netcool and worked very hard, this has ensured that the Phase II implementation of the project has been successful. We now look forward to Wipro’s continued commitment in the next phase of the Netcool Implementation. We are confident that Wipro will continue to keep up the good work.”

Edgar Gehringer
Director of Information Systems Department, OSS/BSS Project
KVH Telecom