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Consulting services
We appreciate that revenue assurance measures
need to address operational processes
as much as the underlying systems that enable
these operations. As part of the consulting engagement
we would study the various revenue impacting processes
and systems in detail to identify the problem
areas. At the end of the study, we would assess
the magnitude of the problem, analyze the root
causes and recommend measures for fixing the identified
leaks.
Quick-fix solutions
Today most CSPs recognize that revenue assurance
is key to sustaining operational costs and efficiencies,
while maximizing revenues. But the challenge most
of them face is in implementing a solution that
can address their needs with as little investment
as possible. Also, most revenue assurance implementations
inherently result in change – both in systems
and in processes – that is typically met with
resistance across the organization. We feel that
great value can be brought to the CSP organization
by identifying the immediate areas of concern and
analyzing quick and efficient ways of addressing
the same with minimal impact on existing systems
and processes. These quick fix solutions may be
in the areas of:
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Development
and implementation of adaptors between the
various systems |
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Analysis of data integrity
issues |
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Base data cleanup |
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Development and implementation
of reconciliation reports |
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Development and implementation
of tools like suspense/exception management
that would enable the RA activities |
While these quick fix solutions would not solve
all of the RA problems, it would focus on the areas
that are contributing to the maximum leakage and
would result in a quick ROI.
Managed services
One of the key challenges that most CSPs face is
to sustain the RA activities without taking away
focus from the core functions of the organization.
Even in organizations that have RA tools/products
implemented, there is still some manual intervention
required to manage the RA activities. Wipro offers
its managed services offerings where our consultants
would remotely manage the RA reconciliation activities.
These activities could be in areas like:
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Identifying
data integrity issues across the OSS/BSS systems
and tracking them to closure |
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Bill audits |
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Interconnect invoice reconciliation |
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Manual product catalogue
reconciliation |
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Manual contract reconciliation |
By leveraging on our robust business process offshoring
model, we also ensure that these services are rendered
in the most cost effective way.
Enterprise solutions
Today, with the CxOs assuming the role of RA champions
across the organization, CSPs are seeking to evolve
an enterprise wide approach to revenue assurance.
Revenue assurance projects that have a true enterprise-wide
focus transcend the billing department and cross
over into order management, provisioning and many
other areas where leakages often occur. Wipro
offers to implement RA products that can address
the end-to-end RA needs and help institutionalize
the RA framework within the CSP organization.
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