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Communication service providers (CSPs) across
the globe are losing tens of millions of dollars
as a result of unbilled revenues. It has been
estimated that this leakage can sometimes be as
high as 15% of gross revenues. In this context,
revenue assurance (RA) has emerged as a key focus
area for all CSPs.
Some of the key concerns for the CSPs are as follows:
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Database integrity
issues are rampant due to misaligned OSS /
BSS systems |
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Data reconciliation activities
are typically manual and labor intensive.
This takes away the resources from the core
operations of the business |
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Revenue is lost or delayed
as a result of operational delays either because
of manual intervention or system shortfalls |
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Complex data services
can’t be mediated accurately |
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Network inventory cannot
be reconciled to the actual switches |
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Usage information is dropped
when networks are upgraded |
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Ineffective suspense management
mechanisms to rectify usage sent to the error
bucket |
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Verifying customers' bills
can be very challenging, especially for the
charges that are based on usage |
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Interconnect bill verification
is a complex jurisdictional nightmare |
In order to address the CSP’s revenue assurance
concerns, we have created a strong value proposition
leveraging on our extensive experience in Telco
processes and OSS / BSS systems. We appreciate the
fact that every organization's approach to revenue
assurance can be unique - ranging from an enterprise
wide approach to near term projects that address
specific needs of RA. In view of this, Wipro offers
a modularized range of services to address all of
the CSP’s RA needs. Some of the key areas
of focus and interest are:
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Consulting
services: Study of processes and systems
to analyze the revenue leakage points and
recommend solutions to fix the same. Read
More |
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Quick-fix
solution offerings: This practice addresses
the near term revenue assurance needs through
quick to deploy software solutions. Read
More |
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Managed
services: Remotely managing labor
intensive revenue assurance activities. Read
More |
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Enterprise
solution offerings: Holistic approach
to address enterprise wide revenue assurance
needs. Read
More |
Wipro's in depth experience of the communication
service providers business coupled with the breadth
of our offerings have given rise to unique capabilities
in the area of revenue assurance that can be leveraged
by service providers that are at different stages
in their RA initiatives.
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