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TELECOM SERVICE PROVIDERS
Case Studies
Application Development and Maintenance
 
IT INFRASTRUCTURE OUTSOURCING
Package implementation solution enables single window customer helpdesk for network operations staff leading to increased productivity
KVH Telecom utilizes Wipro’s experience in implementing an enterprise solution to enable a single window operation for its customer helpdesk. More
 
 
For further information on any of the following case studies please send a mail to Andy Wright
 

Turnkey OSS/BSS project helps customer deliver innovative services


End-to-end implementation & integration involving network equipment, server equipment supply and OSS/BSS applications
A turnkey project for an ISP integrates hardware, software, network services and facility management services

Wipro’s rich experience in telecom domain helps provide services across the value chain to an ISP
   
A world class internet data center for a broadband service provider enabling 24 x 7 customer server availability

Wipro defined the customer’s business processes and implemented OSS requirements to improve the efficiency of operations management center (OMC)
The delivery of a wide spectrum of broadband services aims at enriching TV experience

Wipro used reusable frameworks that helped reduce costs and project cycles for providing broadband services.
   
A robust design for a Metro Area network enables a company to offer high-speed connectivity to its subscribers

Wipro provides consulting to systems integration services to scale up the bandwidth speed
Custom development and application integration expertise enable an ambitious Community Intranet project to be released on time

Wipro’s ability to quickly ramp up resources and extensive experience on the required platforms, tools and ISP set-ups was pivotal in enabling community education project over intranet in a very short time span.
   
The first Point of Presence (POP) is setup for a company integrating data services with a cable network

Wipro provided end-to-end consulting and implementation services to help setup data-over-cable network.
A broadband service provider implements an electronic interface for its ISP customers to streamline order entry and management

Improving operational efficiency and reducing order entry and management costs for a broadband service provider
   
An ISP migrates to a new platform and robust infrastructure without major disruption to its services

Wipro introduced improvised network service design and implementation plan for carrying out the platform migration without major service downtime.
An effective operations management center is built for an internet data center

A comprehensive solution for Operations Support Systems helps to build an effective Operations Management Center in an Internet Data Center.
   
A telecom company implements a multi-vendor solution to provide value added services to its customers

A system that provides value added services to customers of a telecom company that enabled the company to build an early USP.
A scalable mediation and provisioning system helps a GSM operator gear up for growth

Enhancing the mediation and provisioning system to support multiple network elements and increasing subscriber base.
   
A solution for CDR collection enables a cellular operator to stay on a fast growth track

A cellular operator wanted amendments to Mediation system in a very short span of time.
An innovative idea uses always-connected printers to enrich mobile access to the internet

An initiative to provide value added services to customers using always-connected printers to enrich mobile access to internet.
   
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  IDEAS
Order fulfilment core processes & pain areas
Service oriented design and architecture: Solving telecom SI problems
Increasing return on telecom service provider's existing investments
BPO for telecom service providers
  More ideas
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Implications of Sarbanes-Oxley Act on telecom sector
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IT cost optimization: Reducing TCO for enterprise communication
Offshoring BPO - A framework for getting started
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