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Package implementation solution enables single window customer helpdesk for network operations staff leading to increased productivity

KVH Telecom utilizes Wipro’s experience in implementing an enterprise solution to enable a single window operation for its customer helpdesk. More

Helping the client meet consumer demands faster

One of the largest European mobile operators partners with Wipro to reduce time to market for launching advanced mobile services.
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Facilitates smooth technology changeover for the customers

Wipro’s skilled offshore teams enable the client’s technology transition, achieving service level metrics of 98% and a cost reduction of 15% per call
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An end-to-end system integration project to implement OSS & BSS

Wipro was one-stop-shop for implementation of end-to-end OSS and BSS system to support the entire suite of network and services to help the customer achieve their strategic intent
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Developing a new service offering over broadband to generate additional revenues

Wipro helped NTL Home create a new revenue stream by developing a portal that provides its customers a single point access to content from different leading content providers besides other value added services
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Providing technical support to the largest broadband service provider in the US

Wipro provides technical support to customers of a large broadband service provider in the US, resulting in increased customer satisfaction levels and reduced operating costs
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Inventory management solution for a leading European network provider

A comprehensive inventory management solution by Wipro along with first level support
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Sales ordering process for Sweden based communications company

Wipro’s solution shortened sales ordering time while reducing the training time for sales team
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Offshore management of application development and maintenance (ADM) enhances savings and refocus core team on NGN evolution

Wipro's onsite-offshore global delivery model helped customer in lowering the maintenance cost of the applications
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Developing user-friendly tool to speed up SoD auditing of applications to comply with Sarbanes Oxley Act

Wipro's built a customized ground-up tool for reliable and accurate financial reporting as per the Sarbanes Oxley Act near real. This enabled to pull the data related to SoD from multiple applications and perform gap analysis with respect to predefined SoD rules.
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Architecture and Design of billing system for a national PTT

Wipro did the architecture and design of the customer's billing solution. The solution is scalable and designed to integrate the existing legacy applications with the new applications.
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IDEAS

	Order fulfilment core processes & pain areas
	Service oriented design and architecture: Solving telecom SI problems
	Increasing return on telecom service provider's existing investments
	BPO for telecom service providers
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PERSPECTIVE

Implications of Sarbanes-Oxley Act on telecom sector

WEBINARS

	IT cost optimization: Reducing TCO for enterprise communication
	Offshoring BPO - A framework for getting started
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