BPO service offering for Telcos

Wipro’s primary BPO offerings for Telecom Service Providers include the customer facing processes, back-office functions and application management & operations services.

Customer facing processes
Wipro works with leading organizations across all the industry verticals to outsource core customer service processes enabling its client to achieve significant cost savings and incremental revenue at lower cost (e.g., customer service, telesales).

Voice processes/ Call centre Inbound customer service Technical support Service renewals, up selling, and cross-selling Outbound telesales, collections, and customer call-backs Directory Enquiry Services

Non voice processes Billing application Sales screening Inbound order entry Customer invoicing & follow up Inventory management Customer data analysis & reporting

Back office processes ( non voice processes)
Wipro has identified back-office processes that yield very successful results when transferred to an outsourcing partner. These activities include accounting and HR activities.

	Internal IT help desk
	HR and accounts payable/receivable
	Financial reconciliation and expense reimbursement management
	Service warranty management
	Document management
	Customer trouble tickets
	Sale order processing

Application maintenance and operations ( non voice processes)
Wipro’s strong IT lineage and extensive engagements in telecom segment gives us a good understanding of telecom IT infrastructure. We provide end-to-end maintenance and operations services for telecom service providers.

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