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Telecom service providers today face a great
challenge in adapting their Billing and Customer
care solutions to the fast changing technologies,
changing market trends and regulatory environments.
Also the flurry of mergers and acquisitions in
recent past means that there is a greater need
for consolidation of billing systems to achieve
better control and minimize the operational costs.
Wipro has an established Billing practice with
over 150 consultants having over 600 + man years
of experience. Our expertise spans across wireless,
wire line and the IP services domains and we have
implemented solutions in core billing
systems, Mediation, Interconnect
and EBPP.
Some of the key areas of focus and expertise are:
Business
consulting
With a global footprint, Wipro provides end-to-end
strategy, management, marketing, operational and
technology consulting services to the communications
industry. The following are some of the specific
consulting services that are offered by the Billing
Practice.
 |
Process consulting
(Process definition, reengineering etc) |
|
Technical consulting (Product
evaluation, best fit selection etc) |
|
Financial modeling (Cost
modeling, requirement definition etc) |
Billing
applications outsourcing
Wipro’s outsourcing offerings in billing is
based on our Application Development and Maintenance
(ADM) framework which has repeatedly provided significant
cost benefits for our clients delivered at the highest
levels of quality. Some of our service offerings
for billing outsourcing are
| Application
maintenance and support |
 |
|
Feature development |
|
Customization |
|
Configuration
maintenance |
|
|
| Billing
operation |
|
|
Execution
of Billing job maps |
|
End of day
reports |
|
Bill reconciliation |
|
Bill sampling
and verification |
|
Customer Bill
query resolution |
|
Pro-forma
bill run |
|
Data fixes |
|
Adhoc management
queries |
|
|
| Testing |
|
|
UAT |
|
Operation
readiness test |
|
Tariff plan
analysis and testing |
|
Business flow
testing |
|
|
| |
|
Top^ |
Development
of ground up billing systems
Our experience in the development of a billing product,
which has been successfully implemented for service
providers across the wireless, wire line and the
IP domains, has enabled us to build a strong expertise
in developing a ground up billing system to suit
the specific needs of a telecom service providers.
This has also enabled us to build a repository of
reusable components, process shrinkers and templates
which drastically reduce the time required to build
a ground up billing solution. Our J2EE framework
for billing solution gives us a ready to use future
proof foundation to build a billing solution in
a short span of time.
Implementation of COTS based solutions
Wipro brings with it the solid experience of end
to end implementations of COTS based solutions for
OSS/BSS requirements of service providers. We have
a dedicated consulting group which has consultants
with strong experience in leading billing products
like Amdocs, Portal Infranet, Singl.eView and Kenan.
We also have built strategic alliances
with some of the leading vendors in the OSS/BSS
space, which gives us the edge in accessing the
best of breed products in the market.
Data
migration solutions
Wipro's Billing practice has strong expertise in
migrating billing data from legacy billing systems
to new COTS package based systems. We also specialize
in executing data migration projects involving consolidation
of disparate billing systems into a single centralised
billing system. We execute the billing data migration
project using industry standard ETL & Data Cleansing
tools, Migration tools or a Custom built solution
depending on the requirement. |
