|
In today’s competitive and cost conscious
market, assuring highest service levels and saving
operational costs are critical to service providers.
Wipro’s consultants and architects have
in-depth understanding of telecom business processes
and associated technologies. We have expertise
in designing, developing, deploying, seamlessly
integrating and maintaining the Fault
Management, Performance Management,
Service Quality Management solutions
and other OSS/BSS applications.
We have a dedicated team researching on Service
Assurance related best practices, processes, methodologies
and solutions for telecom service providers. Wipro
has product development and support relationship
with telecom equipment vendors like Alcatel, Nortel,
Cisco, Sun, Fujitsu etc. Advantages of working with
Wipro:
 |
TMN compliant
solutions conforming to the TMN interface
standards |
|
Open and adaptable, end-to-end
total service management |
|
Minimize outage times and
service restoration cost |
|
Check SLA conformance and
service availability |
Fault Management
Wipro has executed several projects, wherein, we
have deployed end-to-end integrated fault management
systems. Wipro’s offering in this area are
the following:
|
Product evaluation
and recommendation |
|
System sizing |
|
End-to-end solution design
and implementation |
|
Customization |
|
Adapter development |
|
Integration with other
OSS/BSS components (using native / EAI adapters) |
Some of the reusable components developed in this
area are as follows:
|
Fault
Simulator - Small piece of software
used for simulating the network faults. It
is used while developing and testing the solution. |
|
SMS gateway
- It is a middleware between different SMS
Centers and applications. |
|
Trouble Ticket
Interface (TIBCO) - An interface
developed for initiating/updating/deleting
the trouble ticket raised through HPOV into
Metasolv. |
|
Automations and
Policies - Programs written for advanced
correlation, enrichment, suppressing events,
creation of service events etc. |
Performance
Management
Wipro has developed highly effective performance
management systems and deployed integrated performance
management system for IP, Optical, ATM/FR and voice
networks. Wipro’s offerings in this area are
the following:
|
Product evaluation
and recommendation |
|
End-to-end package implementation |
|
Template development |
|
Customization |
|
Adapter development |
|
Integration with other
OSS/BSS components |
Few of the reusable components developed in this
area are as follows:
|
Latency
Tool - A tool developed for calculating
and generating reports, for delay in packets
to be delivered from one point to other. |
|
Data
collectors - Adapter developed for
gathering usage information. |
Service
Quality Management
Wipro’s solution helps the service provider
to measure and assure the quality of service committed
to a customer. An end-to-end integrated SQM system
offers service providers the ability to distinguish
themselves from the competition in today's volatile
market. Wipro has the following offerings in this
area:
|
Selecting,
the best-fit applications |
|
End-to-end Package Implementation |
|
Customization |
|
Adapter development |
|
Integration with other
OSS/BSS components (using native/EAI adapters) |
Wipro has strategic alliances with leading COTS
product vendors. We work with vendors like Micromuse,
HP, CA and SMARTS and HP to provide solutions to
our customers in Service Assurance. |
