| Why TIS
A reliable partner in offering the entire gamut of infrastructure services, TIS has an in depth knowledge, and continues to work on research towards innovative solutions through its Center of Excellence. Backed by creditable experience and successful projects across the globe, TIS has also forged strategic alliances with leading technology vendors, and has developed robust processes and a rigorous delivery mechanism to address infrastructure issues.
Technology Partner
TIS has developed strategic alliances with some of the leading service companies and technology leaders across the globe to deliver a comprehensive solution to address the entire gamut of IT challenges.
- Alliances with leading technology vendors in the product space including Cisco, Sun, IBM,Microsoft, HP, BMC Software, CA and Oracle.
Alliances in the Managed Services Space
| Deskside Support |
Hosting / DR / BCP |
Multilingual Helpdesk |
| Unisys |
Sungard Availability Services |
Unisys |
| Phoenix |
SingTel |
Phoenix |
| SCC |
Reliance |
SCC |
| BancTec |
|
Aravato |
Delivery
A Steady increase in the number of large multi-location engagements has entailed in increasing involvement for service delivery.
Wipro has an established and well-distributed delivery model from California (USA), Reading (UK), Bangalore, Pune, Chennai and Hyderabad (India).
The company continues to focus on its expansion mode in America, Europe and Asia-Pacific.
Certifications
Quality and productivity have always been essential to Wipro.
- World’s first ISO 20000 certification
- BS7799 certification
- World’s first SEI-CMM software services organization
- World’s first CMMI and SEI-PCMM certified organization
Process
TIS has undertaken several Six Sigma and Lean projects for Infrastructure Services. Currently, there are 320 certified Black Belt professionals and 50 certified Lean facilitators.
Wipro has SQAs (Service Quality Assurance) aligned with various customer accounts too; these SQAs have or will undergo Lean Leader and Six Sigma Black Belt certifications.
Project Butterfly was Wipro’s initiative to define the TIS Quality Management System and as a conclusion to these efforts, TIS earned the ISO 20000 certification
People
The TIS team is a fine blend of skilled technical engineers, consultants, specialists and experienced managers. The team, committed to excellence, works in perfect synchronization. and is balanced to address technical as well as business challenges.
Center of Excellence
The core competence of Wipro stems from its Center of Excellence (CoE) established for various service areas and technologies. With substantial investments on conducting research and development on emerging technologies, creating a repository of industry’s best practices, CoEs evaluate new products, best practices and also train and develop necessary skills.
Leveraging this comprehensive knowledge repository, TIS delivers high quality services rapidly towards building and managing the IT infrastructure. Further, testing and simulation on the latest technologies enhances the skills of our engineers.
The CoE dedicated to IT infrastructure works on various processes, technologies and tools.
| Technologies |
Tools |
| Server and platform technologies |
TeamQuest |
| Enterprise management systems |
Webload |
| Microsoft technologies |
Aleita's DMW |
| IT infrastructure security |
ADMT |
| Networking |
Radmin |
| Thin-client solutions |
SMS |
| Directory services |
Checkpoint Firewall |
| Messaging |
RealSecure IDS |
| Stress testing |
MS -Exchange |
|
Lotus Notes |
Security
Wipro lays a great deal of emphasis on physical and virtual security. The physical security infrastructure is well-heeled with a layered security blanket that includes background verifications, non-disclosure agreements, client specific agreements and an employee sign-off on security policies. Workplace access is controlled electronically, provided only on a need basis as per the Access Control Matrix.
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