The Global Delivery Model
Ensuring 99.95% availability of IT infrastructure spread across the globe by delivering remote monitoring and management services from the Global Command Center (GCC)

Architecture	Infrastructure	Process-Driven Delivery
POP locations in USA, U.K and Japan GCC across various locations in India GCC – BS15000 and ISO20000 certified site	Proactive 24X7X365 support Industry expert skills Proven process oriented service operations Scalable architecture World class infrastructure backed by principals	Monitoring Administration Diagnostics Trend based consulting Elements covered: Mainframes, Servers, network, OS, databases, applications, storage and security

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