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Global Command
Center
The Global Command Center (GCC) is the world’s first ISO 20000 certified remote management facility; it was set up in 2002 to provide remote management services to manage customers’ IT infrastructure. The GCC has a distributed delivery model with a presence in California (USA), London (UK), Bangalore, Pune, Chennai and Hyderabad (India). The GCC provides standard Service Level Agreements (SLAs) and customer-specific SLAs using a combination of onsite and offshore resources to provide 24x7 services based on best-of-breed tools and adherence to the ITIL process for service delivery.
GCC Services
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24x7 infrastructure
management |
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Monitoring |
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Administration |
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Diagnostics |
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Reporting |
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Vendor co-ordination |
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Trend-based consulting |
Global Footprint
We deliver remote monitoring and management services from the GCC to clients across the globe.
Challenge in today's environment
In the new heterogeneous business environment with rapidly changing dynamics, it pays to be ahead of any foreseeable development e.g. Mergers and Acquisitions. Businesses are under considerable pressure to reduce their TCO (Total Cost of Ownership), while significantly increasing productivity Wipro addresses this and other challenges brought on by a rapidly changing business environment, by a set of unique features expressed by the acronym: TVSB.
Key Features and Benefits of the GCC
The service delivery
framework can support multiple monitoring
tools simultaneously by integrating with all
popular Network and System Management (NSM)
tools. This protects the existing investments
of customers, yet availing all the benefits
of the GCC. |
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Routine system administration
tasks are automated using scripts that run
on multiple platforms. A virtual console is
provided to the level-one system administrators,
allowing them to execute day to day tasks
without the need to know OS commands. |
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System Administrators
are not provided administrator passwords.
Instead, they are given one time access to
the 'sick' device. By virtue of this, we completely
avoid anyone inadvertently or maliciously
touching 'healthy' devices. |
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This is the holy grail
of enterprise management. The GCC is able
to report which businesses/geographies are
impacted because of an infrastructure problem. |
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View
our complete IT infrastructure solution portfolio |
