Customer

Challenge

The customer requires the maintenance & performance improvement of the existing IT Infrastructure of their network and providing consultancy for migrating to a new home for the Parliament.

	Establishing a process based on ISO standards for management of servers, network, operating systems, databases
	SLA based service deliverables
	Monitoring and reporting server & network performance
	Finding out the existing bottlenecks & suggest the best practices for the improvement
	Consultancy on new technology areas
	Consultancy on technology, which will help the Parliament to move towards their new home.
	Customization of the existing Helpdesk Tool

Solution

Wipro runs a single-shift operation onsite, to monitor and support servers, network & firewall. We have documented and established a well-defined process as per ISO standards to perform the monitoring and support activities for the servers & network performance. MIS reports are generated on a monthly basis.

Wipro has conducted a Network audit, Security Audit & Disaster Recovery audits for the Parliament, which has helped in isolating the bottlenecks of the network & tightening the vulnerabilities of the server systems, network & firewall.

Wipro has implemented several tools for monitoring the servers, network & firewall performance and management. We have suggested best practices in the each service delivery area. These are currently being implemented by the Parliament.

	Hardware & Software Validation and Technical Assurance Service
	System Integration Service
	Configuration Management
	System Administration
	Technical Design and Performance Management Services
	Software and Hardware Maintenance
	Third Party Supplier Management and Liaison
	Technology Refresh Service
	ICT Voice and Data Convergence Service
	ICT Security
	Inventory Management Services
	Virus Control Services
	Project Management & Consulting Services
	Disaster Recovery Services
	Help desk Customization
	Process Documentation

Benefits