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TECHNOLOGY INFRASTRUCTURE SERVICES
Case Study
Technology Infrastructure Services
 
Enterprise security management for an FMCG company
 
 

The Client

The client is a leader in the fast moving consumer goods (FMCG) segment in the UK. The company has set up a center in Bangalore, India, for remotely monitoring their infrastructure in the Asia-Pacific region for security holes.

 

The Challenge

Wipro's task was to do remote management from the client's India center. This was the first outsourcing effort from the client in infrastructure security monitoring. The infrastructure to be monitored from India included Windows NT servers, Solaris servers, e-mail servers etc in twelve countries in the Asia-Pacific region.

 

The Solution

Wipro used Accent Enterprise Security Manager (ESM) software tool to monitor the servers. Using ESM, we managed security policies, evaluated system conformance with security policies, checked systems for vulnerabilities or unauthorized privileges, and provided integrity checks and detected changes to security settings or files.

ESM has the ability to automate many of the tasks related to security management, for example, policy creation and conformance checking. The Scheduler extends these automated capabilities by allowing the security administrator to set up several policy runs over a period of time and leave them unattended, knowing that they will be run.

The Scheduler will also notify the administrator via e-mail that the runs have been completed, and then provide a summary of the security status. Runs can be scheduled by time every week, or as one-time runs for special report. The policy run scheduler includes a calendar and mailing lists that allow the results to be sent to designated company officers and other employers.

By using this scheduler the twelve countries are scheduled in batches. i.e. in every six country manager is scheduled every alternate week, which means in each country, manager has two policy runs in a month. The schedules are configured to run at 20:00 for UNIX and for NT 23:00 on every Saturday.

The report generated is then ported in a predefined format and submitted to the client representatives. The client's implementation team reviews the reports every week and takes action to fix the errors reported by ESM. The effort is to reduce the number of errors every week and reach a state of no error.

 

The Benefits

Capability to find out the existing security vulnerabilities on various systems
Could compare the vulnerabilities of each week with the previous week.
Gained better cost proposition by doing the activity from India
 
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