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Customers return products to manufacturers for
a variety of reasons such as errors, damages or
dissatisfaction. Research points out that on an
average 15 to 20 percent of goods sold are returned
(Source: www.ascet.com).
Managing returns from customers is a challenge
because companies not only incur additional costs
but also run the risk of losing value in the returned
items. Moreover processing a return is far more
expensive and complex than it is to supply a product
to a customer.
Manufacturers have began to recognize
the potential of salvaging more value from returns.
However, the challenge is unfortunately returns
cannot be managed by simply reversing the forward
supply chain. It requires a separate focus with
a distinct alignment of people, process and technology
towards organizational goals.
The electronics industry is particularly
affected by this issue. In the consumer electronics
industry, product returns cost more than $15 billion
a year (Source:
www.informit.com). Given that the products
sold by these industries are of high value, the
‘cost of returns’ is even more significant.
The challenge is further compounded by certain
characteristics of the high-tech supply chain
such as multi-channel driven sales, specialization
of entities in its value chain, global spread
of operations, increasing customer expectations
& rapid product lifecycles.
Wipro's
returns management solution
Whether you are beginning to put a process
in place or simply attempting to get more out
of your existing process, Wipro's dedicated team
of consultants can provide you solutions that
help you manage your returns more effectively.
These solutions can help you reduce the cost of
managing returns while increasing the ability
to extract more residual value from returned goods.
Wipro helps manufacturers:
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Conduct an assessment of the
returns business process and estimate the
RoI that can be achieved through investments
in returns management solutions |
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Identify and recommend business
process improvement opportunities |
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Design a technology architecture
that will align and integrate returns management
systems with the forward supply chain |
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Design, develop and implement applications
that can streamline workflows and automate
various activities in the end-to-end returns
management cycle |
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Implement decision tools to
perform disposition analysis and planning |
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Harness the power of optimization tools
to reduce inventory costs, administrative
overheads and accelerate decision making in
your returns process |
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