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The Measurement and Calibration Center handles
a wide variety of gauges and devices used in the
manufacturing industry for measuring mechanical
dimensions, temperature, electrical parameters
etc. The calibration process is performed across
five different locations by specialists in the
area of device calibration, who are not necessarily
computer professionals. The customer had developed
an in-house application for capturing the calibration
details.
The application had certain drawbacks such as:
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It
had to be installed on each and every workstation
in the Measurement and Calibration Center |
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There
were problems achieving a distributed database
and distributed application deployment over
the five locations. Moreover, the job of bulk
data entry could not be shared by contract
data entry operators. |
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Work
allocation process and complete workflow for
approvals was manual and not part of the existing
system |
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Evaluating
calibration data and arriving at the results
was a manual process in the current system.
Furthermore, the results had to be entered
into the system. |
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Addition of
new device types was cumbersome |
In order to address these problem areas the client
turned to Wipro to re-engineer and enhance the existing
system.
The challenges to be addressed included:
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Understanding
the diverse business logic and evaluation
criteria for different devices and designing
a template addressing all of them |
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Creating a
design flexible enough to allow addition of
new devices and their associated business
logic without any program changes |
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A
user-friendly method to judge the work load
of each specialist and assign the work accordingly.
This also needed to accommodate the practice
of specialists being sent on loan to other
locations. |
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