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MANUFACTURING SOLUTIONS e*Services framework       Scheduling using rules engine Workload balancing: Allocate work based on technician loads Fastest turnaround first: Handle high priority calls based on fastest turnaround times   Customer self service Account management: Personalized access to information about assets, warranty & entitlement information Service request logging & tracking: Reporting issues and tracking them to closure Online assistance: Answers to routine problems/queries through FAQs and search engines Performance reporting: Online reports on quality and effectiveness of service             Service request management Call routing: Skill based routing of calls to technicians Process management: Modeling and implementing support processes Workflow: Flexible workflow solutions to streamline and automate processes Knowledge mgmt: Search past history of service requests for identifying resolutions & re-using them Event driven scheduling: Trigger e-mails, notifications and spawn processes based on system events           Send us an email Request proposal for services Subscribe to our monthly newsletter

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