The client has
a proprietary system based on AS/400 running Insure
90 (I/90) which needed to be enhanced to suit changing
business requirements. These included among others:
Enhancing the
performance of a critical interface –
Electronic Data Interchange (EDI) which is
used by brokers to carry out 30-40% of the
client’s business
Migrating the insurance
application from an acquired company to their
I/90 system
Developing new e-commerce
initiatives to provide improved agency and
customer service
The solution
Brief descriptions
of major enhancements carried out by Wipro from
its dedicated Offshore Development Center (ODC)
in India set up in November 2000 are given below:
An enhanced
system that automates the business transactions
received through the EDI interface
Designed and executed the
enhancements to the existing I/90 application
for setting up of the new products of the
acquired company and migrated approximately
100,000 records. This eliminated the need
to upgrade the system of the acquired company
to be Euro compliant
Developed a B2B application
fully integrated with the AS/400 backend,
to provide online service to the brokers on
pre-defined queries
Measurable business benefits
Easier access
of backend systems by the brokers resulted
in an increase in agent productivity, reduced
cycle times and improved customer service
Automation of the business
transactions received through EDI interface
to the I/90 such that there was no user intervention
required to update data into the system
Cost savings through reengineering
of renewals interfaces which minimized manual
intervention during renewals
