A leading US based property & casualty insurer.

User and agents use the claim processing system to log claims on behalf of customers and track their status. However claims submitted for closure are sometimes delayed because of inaccurate or missing data during the claims entry process. With a need to ensure faster resolution of such issues, the company invited Wipro Technologies for the production support of the system.

Leveraging the Global Delivery Model, Wipro provides daily production support, emergency change request and Trouble Ticket (TT) resolution based on established Service Level Agreements (SLAs). This model consists of a Wipro team based at the client’s facilities working in coordination with a team located in the dedicated Offshore Support Center in India.

	The client can address their customers’ claims faster and more efficiently because of speedy resolution of issues
	Various tools have been developed to automatically fix issues and root cause analysis carried out to minimize creation of problems
	Cost reduction for legacy systems maintenance and production support leveraging the global delivery mode