The existing
Risk Portrait system existed as five different
applications on diverse platforms and databases
making it difficult for the customer to track
his claims.
The solution
Wipro developed
a new Risk Portrait solution based on Web Services
which integrates the different applications to a
unified environment and database. The key features
of the new Risk Portrait solution are:
It is web enabled
with easy to use navigational menus, options
and allows the customers to enjoy more touch
points with the client leading to lower response
times
The customer can check
the status of his property, claim processing,
risk/ loss analysis data on his own and can
also direct the client for special handling
and other instructions regarding his sites
Measurable business benefits
An agent can
register and set up the property structure
for a new customer in a few hours as compared
to the 2-3 weeks required earlier
The customer can access
the unified system through the web and manage
his property the way he wants
