The customer is the IT products division of a leading electronics manufacturer, selling a range of high-end electronic and computer equipment.

The objective of this initiative was to deliver an integrated solution for managing new customers and subsequent order entry processing and monitoring including the shop floor planning and logistics. The project involved catering to a number of significant business requirements-

	Rolling entire information of new customers from the mainframe to the Oracle system
	Automation of order import processing for EDI /Non EDI orders
	Automation of all the outbound EDI transactions like advanced shipment notification & invoices
	Incorporating flexibility by automating creation of work-in-progress jobs based on user parameters
	Providing e-mail notification to the business owners on the daily activities of the order import process
	Integrating the order monitoring system with shop floor planning and logistics

The solution by Wipro successfully addressed all the business requirements laid down for the initiative. The new robust customer Import process rolled all the information of new customers into Oracle from the earlier mainframe system and effectively processed all the customer orders arriving through EDI/Non EDI transactions. The system created automatically on schedule the work in progress jobs based on user parameters thereby giving the business users immense flexibility on the shop floor processing. The solution enabled all the outbound EDI transactions like advanced shipment notification, invoices generated in the Oracle to be sent to customers via EDI system.