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HIGH TECHNOLOGY
Case Study
 
Web based e-business marketing tool for a global IT company
 
 
About the client

The client is a leading IT company with global operations based out of US.

 
Business challenge

Our client desired an e-sales/e-marketing tool for company's consumer and B2B online stores, which would help in better understanding of customer responses towards specific pages, online ads, online stores and products. The project required conceptualization of various e-business analytics that could help in improving online conversion rate of users accessing the website.

 
Wipro solution

Wipro provided entire design and development of tools/applications to support these customer analytics. The complete task was subdivided into various subprojects like:

Tracking the performance of marketing campaigns and promotions on the website
Identifying gaps between current and desired level of analyses and helping them fill these gaps by using e-business analytic tools
Generation of MIS reports on sales and marketing performance based out of client's site

A system which offered support in building the regional e-sales/e-marketing progress sheet was also developed. Datamining tools/techniques were utilized to test and validate the effectiveness of various changes made on the online store-sites.

 
Business benefits
The B2B e-analytics cube helped our client to measure the behavior of customer transaction across several dimensions and plan web promotions better. The solution by Wipro helped significantly in increasing the conversion rate of online buyers and also managed to remarkably reduce its cancelled orders following the detailed cancelled order analysis provided by Wipro.
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  CASE STUDIES
Providing real time visibility and reducing of order processing time for an electronic manufacturer
Streamlining the sales order process for a telecom service provider
Enhancing productivity and operational efficiency for a computer equipment manufacturer
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