Availability and performance of IT Infrastructure and applications in healthcare provider operations is critical for patient safety. To ensure required level of availability and performance providers must continuously manage applications and IT infrastructure to prevent failure at   critical time, stretching the scarce of It resources of the provider.

Wipro’s IT management services provides scalable multi-site delivery model for handling day to day management of IT infrastructure and applications, allowing healthcare provider  IT to focus on business critical initiatives.

Our HIPAA compliant global command center (GCC) and ITIL based delivery model ensures real time proactive monitoring and support for your applications, helpdesk, desktop, network, telecom and data center operations. For information on complete IT management please access the link Technology Infrastructure Services

Our unique value proposition to your organization is the ability to take out cost from your existing operations to the tune of 30 to 50%, while delivering CMMi Level 5 & Six Sigma quality with our innovative service delivery ‘Factory model’ which is featured in the Harvard Business School Case Study

Key Solution highlights

	Six sigma based approach for problem identification and process improvement
	Alignment with CMMI process
	CoE for service excellence - industry best practices, Standardizing on tools
	Real time proactive monitoring of applications using latest tools
	Knowledge repository creation for application knowledge retention
	Meaningful SLA definitions – Department / Business centric
	Customer service portal for stakeholders