In the organization, some of the processes were performed manually while few others were automated through disparate systems in different departments. Understanding current business processes was difficult due to lack of documentation. The proposed solution had to support different operating systems existing. There was a total lack of ownership of data due to poor integration and different vendors supporting different applications Moreover, managing a cultural change in the way employees worked - some of the employees had been using existing system or manual processes for more than 15-20 years - was a challenge.

The IT and HR teams from the customer organization evaluated a number of best of breed solutions available in the market and finally selected i-Desk for e-Enabling their people processes over others because of some apparent advantages i-Desk would provide them.

	Organization could go for a phased deployment with i-Desk - based on open standards and proven state of the art technologies (J2EE, XML, JMS, JCA)
	i-Desk provided independence from the backend ERP - integration was achieved using asynchronous batch updates giving the organization the flexibility to change backend ERP any time without affecting self service applications
	Customized user interface enabled the organization to retain its corporate intranet look and feel and enforced corporate branding
	i-Desk leveraged existing infrastructure such as Lotus based mailing system for notifications and LDAP for user authentication