The Shareholder System maintains Shareholder Information, Financial activity, Calculate and Pay dividends, Pay Broker/Dealer Commissions, Generate Statements and Confirms. It is one of the largest TA System which has about 11 millions customers and 17 millions accounts associated with it. This represents about 5 percent of the US market.

The major task of the support team has been to reduce the number of oncall problems, reduce the number of escalations, and fix up long pending regular problems.

There had been critical problems, which hampered the Shareholder Support functions including frequent problems in the batch process, which involve fixes to be applied within 30 minutes of receiving the problem calls.

Wipro has an offshore development center in India for the client supporting multiple applications for over five years. The team caters to the constant requirements of the shareholder system and the thousands of users who utilize the system around the clock, which speak for the pressure involved in maintaining the system.

Most of the situations involved adhoc updates or deletions of data and many of the problems had been isolated to frequent mismatches between the Shareholder tables which hold the data pertaining to accounts which are networked. Detailed Analysis was carried out to identify the root cause of the problems

	The modules, which were likely to be creating the problems, were identified
	New Quarterly processes were planned which involved cleaning up the system of all the mismatches, which might have already got created by the modules all these years.