A leading global money management firm offering a range of investment products from institutional portfolios, retirement plans and mutual funds turned to Wipro to address the dual challenge of enhancing productivity and improving the level of infrastructure support service. The client not only wanted to achieve a higher operational efficiency by redefining the infrastructure processes but also wanted to breakaway from the restricted service window and has a system for continuous improvement.

Wipro helped the client outsource the infrastructure management and in the process achieve considerable business value by realizing the following business benefits: Cost reduction and productivity gains

	The onsite/offshore model has enabled 24-hour working, which has resulted in overall cost reduction and productivity gains (estimated to be 35 percent)
	A significantly better response time (reduced from two hours to 30 minutes) and uptime (99.5% today) are delivered by Wipro with a much smaller team size (team size has reduced from 42 to 28)
	The annual costs have reduced by around 40%

Flexibility

	The arrangement provides flexibility to the client in terms of resources and the mix-and-match of skills and services available
	Wipro has created a Web-based knowledge management system to capture all the project management work. This ensures continuity and person-independent services

Continuous improvement and up-gradation

	Apart from the regular services, Wipro provides various other value-added services, such as analyzing and evaluating components used in the Web servers, making recommendations for replacing/upgrading them etc.
	The client is able to realize continuous improvements through techniques such as reviews at every phase, metrics collection etc.