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Case Study
Case Studies Finance Banking Securities
 
Streamlining foreign exchange order processing
 
 
Client
A major travel retailer, one of the world's most widely recognized and respected brands with a workforce of more than 20,000 people worldwide, and associations with 5,000 global financial institutions, the organization offers a range of travel, financial and emergency services that are available to its customers 24 hours a day, 365 days a year.
 
Challenge

To take advantage of emerging business opportunities and consolidate its leading position, the client needed a single integrated system solution for order processing of all financial services products. A series of disparate systems supporting the organization's current business operations inhibited growth plans that witnessed a substantial increase in online order servicing.

 
Solution

Working closely with the client, the Wipro team identified business requirements, both current and future. Wipro designed, developed and implemented an end-to-end order management system that could capture and service orders for multiple products, including currencies and travelers checks. The system envisages about 200 online users placed centrally in UK, taking orders across the globe for agents and consumers directly. It addresses multilingual issues and multi-currency issues including Euro conversions. With multiple interfaces to remote / external systems, the system is expected to handle about 40,000 orders daily. Another critical feature of this project was its quick and rigorous time to market conditions. Recognizing the impact on the client' business, Wipro used its proven expertise in quality methodologies and global delivery model to complete all design and development in 6 months and successfully implemented in 9 months

 
Benefits
Client was able to address the emerging business opportunity, the prime objective behind implementing the order processing solution.
The single, integrated order management system, linked seamlessly to remote areas brought in multiple benefits that manifested in nearly all areas of operation. This extended from reduced training costs to focused management reporting. The dynamic batching of orders resulted in cost efficiencies and enhanced customer service, improved stock balancing and better handling of purchases and returns.
An expandable architecture built-in ensures scalability and additional functionality to tackle future business requirements
 
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