TGFM’s main freight forwarding business application hosts Exel’s end-to-end service delivery, from booking to invoicing and charging.

The company was faced with late delivery, predictability of delivery and the quality of actual deliverable. Also, managing data quality and consistency across the enterprise is critical since its core business systems dictate the quality of customer service.

Wipro developed new applications and enhanced existing applications to improve performance of the freight forwarding system. Six Sigma methodologies and SEI CMM level 5 quality processes were used to meet stringent quality standards set, because of the importance of the application to Exel’s business.

Today, Exel has a framework agreement with Wipro for application development on a project-by-project basis. The projects are managed by applying real-time, quantitative measurement techniques.