The client is one of the leading health care device manufacturer in the world and has many of the world's best-known and innovative health care device products.
Challenge
To develop and maintain a Disease Management platform for hemophilia & custom outcomes reporting.
Situation
High turn around time for report generation
Highly labor intensive Workflow
Difficulty in Patient retention
Difficulty in Managing Clinical Alerts for Physicians
Lack of streamlined Process leading to dependency on the Resource
Key resource lock up
High Administrative Costs
Low Productivity
Approach
Wipro addressed the issues faced by the client by
Bringing in Domain knowledge for creating new customized reports for Hemophilia and Primary immunodeficiency diseases like
Patient Compliance reports
Center performance reports
Drug Utilization reports etc
Helping the client improve the User interface & Usability of the Electronic diary portal used by patients to capture treatment logs
Introducing Knowledge Management & Process oriented workflows
Automating the Labor intensive workflow
Impact
Higher Patient Retention
Lower Turn around time for customized reports
Automation of labor intensive workflow
Knowledge Management helped better understanding of the system to the various stake holders and easy access to information
Resource availability for key focus areas by avoiding resource lock up
