186K is the telecommunication subsidiary of the Lattice Group, a FTSE 100 company. An infrastructure comprising of a 2000 km optical fiber network has enabled 186K to create a state-of-theart, end-to-end Internet Protocol network to provide carriers, Internet Service Providers with highly flexible telecoms and data services. 186K offers near infinite capacity, new levels of commitment to customer service and serious reliability. The result is technology and services that meet individual business needs, both for now and for the future.

	Carrier
	ISP
	Business houses

	Differentiating through excellence and innovation.
	Different approach to market.
	Partnership with key players in the value chain.

One of the cornerstones of 186K's plans to achieve their vision is the adoption of Information Systems & Technology. The objective being to power its business by leveraging on appropriate, strong and flexible IT systems.

To achieve this, it intended to offer value added services to its customers through a technology driven project termed as "Operation Support and Business Support System Services" (OSS/BSS).

	Marketing
	Sales
	Service Provisioning
	Customer Care
	Billing
	Service Assurance
	Analysis

	A secure channel of communication from the client browser to the 186K Web Portal.
	Unique user id/Password combination for authenticating and authorizing every user.
	A secure Web Single Sign On and Single Sign Off framework and solution for all (but not limited) the following applications
	ATG Dynamo Application Server.
	Clarify - A CRM Product.
	NetCool Reporter - A Network Fault management Reporting Tool.
	Nexus Power and Performance Meter - A Network Performance Reporting Tool.

Wipro was given the sole responsibility of designing, developing and managing the security framework of the entire OSS/BSS system. This encompassed implementing technology solutions to all the business processes using Data Warehousing and Data Mining.

As a part of the entire solution, WiproWebsecure™ was implemented to secure and manage the users, resources and applications of the OSS/BSS system. WiproWebsecure™ is an Extranet Secure user Access Management product that provides an easily deployable solution for all the security requirements of an enterprise.