The customer is one of the largest diversified and financial service providers in the United States with a large customer base and approximately 700,000 customers having web accounts. The customer has a number of public and secured website of which sales and service center (SSC) website is one of their key secured site.

The main users of the system are the “producers” who sell the products of our client to their customers.

The SSC website site was identified to undergo architectural change to support content management.

	Business users will have more control on the site in terms of content publishing and content updates.
	Developer team can be more focused on the enhancements and implementing new features to the SSC website.

Some of the challenges faced were

	Lack of process for document or content deletion on the SSC website
	Business users did not have any environment to test the business rules set for any document/content before launching on the LIVE site. This lead to security flaws reported by end customers
	Information redundancy
	Lack of organizational process on content management
	Lack of technology standards