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Case Study
e-Business Case Studies
 
Global identity management solutions for a very large auto company
 
 
The client
The client is one of the world’s largest vehicle manufacturer, with many leading brands and employing about 325,000 people globally. With manufacturing operations in 32 countries and sales presence in more than 190 countries, it enjoys about 15% of the global auto market. To assist the sales efforts, the client has got a widespread dealer network for sales and support activities. Accordingly, there are a host of applications to track and record the sales data at the dealer-end.
 
The challenge
The primary business dilemma faced by the client was in evolving a solution to better manage the various applications at the dealer-end and make them more secure. In this regard, a need was felt to:
Design fool-proof security solution that integrates with applications and the customer’s Business models and raise alerts on security breach
Integrate disparate portal and legacy applications and bring them under Single Sign On and Authentication umbrella
Define Role Based Access Control (RBAC) for all Portal & Web applications
Seamless Integration with Legacy systems
 
The solution
This large and complex project involved the complete identity management and administration solution to be deployed by the project team which was divided both onsite and offshore. The notable features of the solution included:
Authentication, Single Sign On and Session Management across all the Web and Portal applications
Implementation of Role Based Access control for all the Portal and Web Applications using IBM Tivoli Access Manager
Implementation of the Delegated administration model as per customers business needs using web based Administration tool, Oblix Net point
Data Synchronization between the Administration (Oblix) and the Access Management (Tivoli) products
Customization/Be spoke development of the User Self Service options according to the Business needs
Audits and Reports - to Log and monitor all business related events & unauthorized system accesses
Integration of the Delegated Administration with Legacy Systems through custom utilities
 
Business benefits delivered
Significant reduction in management and operational risks using Delegated Administration Model
Simplified, integrated retail processes allow dealers to focus their resources on selling and servicing vehicles
Substantial reduction in administration costs and complexity through user Single Sign On
Standard user interface with process based workbenches improves dealer productivity by not forcing them to provide manual integration
Single integrated approach & solution for business and security systems
Extended Unified Security model for customer’s existing and future applications, achieving reduction in operation expenses
Reduction in deployment costs to the customer due to Wipro’s Offshore Development model
 
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