In
addition to support and maintenance of SAP Applications,
Wipro also provides services for configuration and day-to-day
administration of your SAP servers. We have engaged
with multiple high profile customers for multiple businesses
across the globe. Wipro has experience in working on
a host of different types of system landscapes with
multiple layers. We are involved in exclusive Basis
Support activities with a multitude of our clients wherein
we have been involved in various activities like:
Full cycle implementation:
Based on our analysis of different roles and processes
in the organization, we undertake a feasibility study
for business process applications architecture/ landscape.
The implementation analysis and planning with establish
procedures and standard definitions helps in a solid
initial configuration of the server. We undertake the
complete support for basis jobs during implementation
with cutover management at go-live with a post production
support for any post go-live issues.
Maintenance, support and performance
tuning: Day-to-day continuous support to the
business is undertaken with the help of 24x7 support
teams, the goal being to reduce issues and improve performance
of the system. Backed by help desk management tools,
efficient service backup and SLAs, we offer high value
to our customers in managing their global support. Our
onsite-offshore workforce combination provides a low
cost model for this critical activity.
Version upgrade services:
Wipro provides specific solutions tailored to suit individual
customer requirements to address your version upgrade
needs. The service covers customer requirement assessment
and a gap analysis. The upgrade strategy is then formulated
keeping in mind the present environment and a roadmap
is laid out to cover these gaps in the fastest manner
possible with a minimum downtime in the services.
Shared support services:
We also provide basis support for SAP installations
requiring small teams on a “Pay per Use”
model which we offer by deploying consultants on a shared
services model.
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