One of the largest mutual fund administrators in the world, the client has over 196 billion in assets under management, more that 204 institutional clients, and nearly 11 million shareholders and retirement plan participants.

The client runs its business on PeopleSoft suite of applications, namely HRM, finance and administration. The existing applications, providing concurrent support to over 5500 users were maintained internally and suffered from frequent breakdowns causing huge productivity losses and delayed employee services. Additionally, the system was inefficient in providing all its desired functionalities especially related to travel and expense, performance, and bonuses of employees. In order to achieve cost savings, better efficiency in operations and obviate afore mentioned production issues, the client was looking for a partner who could assume total ownership of its applications maintenance.