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ENTERPRISE APPLICATIONS SERVICES
PeopleSoft Case Study
Enterprise Applications Outsourcing
 
66% improvement in productivity for a leading financial services provider
 
 
The idea
Efficient business processes resulting in smooth integration with acquired companies
 
The client
A Fortune 500 company, the client is one of the largest financial services firms in the US. The client provide securities brokerage, banking, wealth management and related financial services for over 7 million active accounts with more than $1 trillion in assets.
 
The business challenge
The client was suffering from lack of process standardization and found it extremely difficult handling hundreds of concurrent users. There was a pressing need of getting a holistic view of the growing business and focusing on end-to-end business processes, thus present a one face to the customers.To take advantage of internet-based architecture of the newer versions and to increase efficiency, the client was looking for upgradation of PeopleSoft Financials and HRMS applications.

the client was seeking a partner to maintain and support these systems to improve service levels and reduce costs. The client had also acquired a company to diversify its product line and needed to integrate this newly acquired company with its systems and processes.

 
The solution
Wipro partnered with the client in providing an end-to-end, integrated set of solutions covering:
Upgradation of PeopleSoft Financials version 7.5 to 8.4 and HRMS Version 7.5 to 8.3 along with implementation of eBenefits
Maintenance and support of financials and HRM Systems
Integration of HRM Systems with an acquired company’s business processes
HRM system integration with Crystal Enterprise

With maintenance, upgrade and integration tasks spearheaded by Wipro, implementation of uniform business processes across all functions was ensured. Assuming the total ownership of client’s financials and HRM Systems, Wipro provided a 24x7 applications and DBA support to the client with an onsite-offshore mix of 40-60, respectively. Extensive cross training and resource rotation lead to reduction in call volumes and hence lowered support team size year after year. As the acquired company belonged to a different market segment, its Peoplesoft HRM System had different rules and policies. By interacting with the client’s Human Resources Strategic Operations (HRSO), the company’s business teams were acquired to perform the gap analysis.

 
Business benefits
Employee self service led to a 66% reduction in service requests to the employee service centre within record 14 months
Significant reduction in system and maintenance costs due to upgradation to an internet based architecture and movement to the global delivery model
Uniform business processes implemented across all functions
Higher employee satisfaction as the eBenefits module was online and could be accessed from home or office
 
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