Maintenance
and Support
Wipro specializes
in offering a wide range of services to support
and maintain your PeopleSoft investment. At Wipro,
we are committed to a cost effective and quality
conscious approach, backed by robust methodologies,
to ensure that there is no adverse impact to the
stakeholders and the users of the PeopleSoft Applications.
The objective of offering an
onsite – offshore model is to reduce your
maintenance costs on the applications, while ensuring
quality services at a lowered total cost of ownership.
The model is targeted to reduce the resource spend
at the client location significantly. Wipro offers
a support window suiting your organization, ensuring
seamless services. With your business spanning
boundaries globally, the service will benefit
you immensely by keeping in view the time zone
differences.
Wipro provides administration services and tools
upgrades on the PeopleSoft Applications taken for
management and support. An indicative list of the
services, Wipro consultants offer “round the
clock” follows:
 |
Performance
tuning |
|
Load balancing |
|
Monitoring
batches |
|
Regular back
ups. |
At Wipro, it has been a constant
endeavor to carry out a tools upgrade keeping
downtime to a minimum and ascertaining that your
business processes doesn’t suffer at all.
Other application support assignments include:
Support engagements covering
RICE
Wipro’s strength lies in releasing the work
technical components covering Reports, Interfaces,
Conversions and Enhancements (RICE), in a timely
manner. As a quality conscious measure, Wipro’s
ethos mandates that each component offered is
reviewed and accepted within the quality norms,
adheres to the specifications outlined and is
delivered within agreed timelines. The offshore-onsite
model is ideally suited for this kind of an engagement,
wherein requests for building the RICE components
are bundled for execution as specific work packets
by the Wipro team.
Application and tools
upgrades
Wipro’s PeopleSoft technical expertise in
tools and Applications upgrade aims at ensuring
that your PeopleSoft Application components are
updated consistently, thus ascertain that your
business runs on the latest available version
of the application. With the proliferation of
new versions in the PeopleSoft market, we excel
in recommending the need to upgrade, based on
the business requirements and de-support dates.
The application upgrade methodology embeds the
PeopleSoft Upgrade Assistant, as well as templates
and guidelines drawn from the past projects. The
methodology also covers testing the migration
process stringently to reduce the downtime, and
deliver the upgraded environment to the users
in the shortest possible time. In addition, Wipro
also provides consulting and implementation services
on the additional benefits / features that accompany
the new application version.
Application upgrade is a separate
assignment geared towards rationalizing the customized
objects, retrofitting the customized objects to
the new environment and conducting functional
tests. |
