Unleashing potential with shared services for the world’s largest electric motor manufacturer
The idea
Generate and benefit from economies
of scale and promote information sharing across
the organization
The client
Part of
a Global Fortune 500 conglomerate, our client
is the largest electrical motor manufacturer in
the world. With a workforce of close to 12,000,
they produce more than 330,000 motors everyday
The business challenge
The 60 different
product divisions with 245 manufacturing facilities
of the client had their own independent IT division.
There division followed their own processes and
collaborated with different partners for hosting
and managing applications. This lack of integration
made inter-department operations cumbersome and
cost inefficient.
The solution
This first-of-its
kind project required process and practices to be
formulated from scratch, where Wipro supported the
IT shared services with additional responsibility
of providing 24x7 support. We created a single database
hosting environment and a set of standard common
processes for the Oracle eBusiness suite. Apart
from setting up single database hosting environment
for the Oracle eBusiness suite, we consolidated
the services of IBM (hosting), Sun (servers) and
NetApps (discs) into a single offer. A centralized
helpdesk, with a well-defined call-handling process,
was setup for all applications. Depending on the
severity and time of a call, it was routed to either
our onsite team or to an offshore location. Progress
was measured with the help of various tools and
methods like OEM, Schema Statistics, automated scripts,
etc. We also automated several components to aid
monitoring and reduced cycle time for frequent services
like Instance cloning and Instance refresh. A snapshot
of the engagement follows:
Simplified
organization structure
Global delivery
model for 24x7 DBA and server support
Regular monitoring
of performance and progress
After
The
client can now use its enterprise-wide purchasing
power to aid the negotiating process for
products and services. Economies of scale
have resulted in significant cost savings.
Integration
of databases, including those in remote
locations, has increased information sharing,
allowing sales teams to cross-sell their
products and keep track of changes in global
markets
Establishing
process and implementation standards has
helped divisions to accelerate implementation
and optimize infrastructure requirements
Our global
delivery model has helped provide round-the-clock
support to ITSS at reduced costs
