In the academic marketplace, it serves secondary, post-secondary and graduate-level students, teachers, and learning institutions in both traditional and distance learning environments. In the professional and corporate training marketplaces, it offers adult education and certification materials for corporations, training centers and individuals.

In addition, the client was pursuing a very aggressive acquisition strategy. It therefore wanted its JDE applications, especially Financials, to be geared to handle all the integration challenges.

	JDE order fulfillment
	JDE finance
	Financial integration projects
	Royalties
	Log-Pro system

Our team implemented Wipro’s proven Application Development and Maintenance (ADM) methodology to execute these functions. As part of this methodology, the Application Support Framework was built around four stages, viz.

	Planning and diagnostics: During this stage, we worked in collaboration with the client’s technical team of devise a comprehensive engagement plan
	Transition: This phase involved initial Knowledge Acquisition, documentation of client processes and gradual transfer of maintenance activities to our support team
	Steady state: Complete call based support through the use of our Global Delivery Model had been achieved by this stage. Our team was also involved in resource consolidation and continuous reporting of project status to client account managers
	Continuous improvement: Productivity improvements and process consolidation were the primary initiatives during this phase. A quarterly review process was conducted to gauge the progress of these initiatives

An offshore development centre (ODC) was established where parallel execution of Financial Integration Projects (FIPs) was taking place.

A highlight of this project was our team developing a reusable customization parsing tool to identify all business critical application modifications carried out on the client’s JD Edwards enterprise system. Our team also developed and delivered 27 business process documents based on the as is status of the applications.

Currently, Wipro is leading the effort, from inception, of a Multi-Language implementation project to enable the client’s JDE Enterprise system to be capable of supporting various European languages apart from English.